We are committed to making your shopping experience simple and convenient. This Shipping Policy explains how orders for our Scarf products are processed and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.
2. Shipping Time
After your order has been processed and shipped, delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other factors.
Estimated delivery times shown during checkout are estimates and are not guaranteed delivery dates.
3. Shipping Address
Please make sure your shipping information is accurate and complete when placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at supportteamnow@lunarmeadow.biz.
4. Shipping Delays
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including weather conditions, carrier delays, customs processing, public holidays, transportation disruptions, or other unforeseen events.
If your order is delayed, we will do our best to assist you in tracking the shipment.
5. Tracking Information
When available, tracking information may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
6. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at supportteamnow@lunarmeadow.biz with your order number and relevant details.
We will review the situation and work with the appropriate shipping provider where necessary.
7. Customs and Import Duties
For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country’s regulations.
Any applicable customs duties or import taxes are generally the responsibility of the customer unless otherwise stated at checkout.
8. Contact Us
If you have questions about shipping or your order, please contact: